Audit Terms of Service

These Audit Terms of Service (the “Terms”) govern the purchase of a Search & AI Visibility Audit (the “Audit”) from AI Search Consultancy LLC, a California limited liability company (“AISC,” “we,” or “us”). By checking the box that accepts these Terms and completing payment, the business on whose behalf you purchase (“Client” or “you”) agrees to these Terms. The person completing the purchase represents that he or she is authorized to bind Client. The Audit is offered to businesses only, not to consumers for personal use.

1. The Audit

1.1 What's included. The Audit consists of (a) a review of Client's website and related online presence, and of the information Client confirms in our intake form; (b) an assessment of Client's current visibility in traditional search engines and in AI-driven search and assistant tools; and (c) a written report that details the results, recommends keyword phrases and topics for Client to target, and sets out a proposed action plan. We deliver the Audit as a private web page and as a downloadable PDF.

1.2 What's not included. The Audit does not include carrying out any of its recommendations, including changes to Client's website, content, or online profiles (“Implementation Services”). Implementation Services are available only under a separate written agreement signed by both parties.

2. Intake and Timing

2.1 Intake. After payment, we will email Client a link to a short intake form that we pre-fill using publicly available information, such as Client's website. Client agrees to review and correct the intake within three (3) calendar days. If Client has not confirmed the intake within three (3) calendar days, we may complete the Audit using the pre-filled information.

2.2 Timing. We aim to deliver the Audit within forty-eight (48) hours after Client confirms the intake (or after the three-day period in Section 2.1 ends). This is a target, not a guarantee, and it depends on Client's timely cooperation.

2.3 Accuracy. Client represents that information it provides is accurate, and that Client has the right to provide it and to let us use it to prepare the Audit.

3. Fee, Payment, and Refunds

3.1 Fee. Client will pay the Audit fee shown at checkout (the “Audit Fee”), in full and in advance, through our payment processor. Fees are exclusive of any applicable sales, use, or similar taxes, which Client is responsible for.

3.2 Refunds. We will refund the Audit Fee in full if (a) we are unable to deliver the Audit, or (b) Client asks to cancel by email to hello@aisearchconsultancy.com before Client confirms the intake. Otherwise, once Client has confirmed the intake or the three-day period in Section 2.1 has ended, the Audit Fee is non-refundable.

4. Intellectual Property and Data

4.1 Client materials. Client keeps all rights in its own website, content, trademarks, and data.

4.2 The Audit. Upon payment, Client may use the Audit for its own business purposes, including sharing it with its employees, contractors, and advisors. AISC keeps all rights in its methods, tools, templates, know-how, and any materials it developed independently, and may reuse them for other clients.

4.3 Aggregated data. AISC may use aggregated and de-identified data derived from its work to improve its services, provided such data does not identify Client.

5. Confidentiality

AISC will keep non-public information Client provides confidential, will use it only to prepare the Audit and to communicate with Client about AISC's services, and will not disclose it except to its personnel and service providers who need it for those purposes and are bound to protect it. AISC may disclose information if required by law. AISC may list Client's business name as a client in its marketing unless Client asks it not to, and will never disclose Client's confidential information in doing so.

6. No Guarantee of Results; Disclaimers

6.1 Third-party systems. Search and AI visibility depend on search engines, platforms, and AI systems — including Google, Bing, ChatGPT, Claude, Gemini, and Perplexity — that AISC does not own or control and that may change at any time without notice.

6.2 No guarantee. AISC DOES NOT AND CANNOT GUARANTEE ANY PARTICULAR RANKING, PLACEMENT, TRAFFIC, LEAD VOLUME, REVENUE, OR INCLUSION, MENTION, OR CITATION IN AI-GENERATED ANSWERS. Figures in the Audit that are labeled as estimates or directional are informed judgments, not measurements.

6.3 Disclaimer of warranties. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE AUDIT IS PROVIDED “AS IS,” AND AISC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE AUDIT; AND (B) AISC'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE AUDIT WILL NOT EXCEED THE AUDIT FEE CLIENT PAID. These limits do not apply to liability that cannot be limited under applicable law, including liability for fraud or willful misconduct (consistent with California Civil Code Section 1668).

8. Indemnification

Client will defend, indemnify, and hold harmless AISC and its members, officers, and personnel from third-party claims, and resulting losses and reasonable costs (including reasonable attorneys' fees), arising out of materials or information Client provides, Client's products or services, or Client's breach of these Terms or violation of law.

9. Governing Law and Disputes

9.1 Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

9.2 Informal resolution first. The parties will try in good faith to resolve any dispute by email or phone within thirty (30) calendar days after either party raises it in writing.

9.3 Arbitration. Any dispute not resolved under Section 9.2 will be resolved by final and binding arbitration administered by JAMS under its then-current rules, before a single arbitrator seated in Los Angeles County, California, applying California law. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to protect its intellectual property or confidential information. Each party waives any right to a jury trial or to participate in a class or representative proceeding.

10. General

10.1 Electronic acceptance and communications. Client agrees that checking the acceptance box at checkout is a valid electronic signature, and that AISC may communicate with Client by email about the Audit and related services. AISC keeps a record of the version of these Terms Client accepted and when.

10.2 Entire agreement. These Terms are the entire agreement between the parties about the Audit and supersede any prior discussions about it. If Client later signs a Service Agreement with AISC, that agreement governs any work it covers.

10.3 Changes. AISC may update these Terms for future purchases. The version Client accepted at checkout governs Client's purchase.

10.4 Other terms. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control (other than payment obligations). AISC is an independent contractor. Client may not assign these Terms without AISC's consent.

10.5 Contact. AI Search Consultancy LLC, 3101 Ocean Park Blvd, Suite 200, Santa Monica, CA 90405 · hello@aisearchconsultancy.com.